Terms of Service

Last updated: 15 June 2026

These Terms govern the Quote Recovery Sprint service provided by Anatolii Kharchuk (Marburg, Germany) ("we," "us," "our") to you ("you," "the client"). By booking a sprint, submitting information, or accepting our invoice, you agree to these Terms. This is the plain-language version of how the engagement works. The service is offered to businesses (B2B) only.

1. The service

The Quote Recovery Sprint is a fixed-price, fixed-scope project: $1,497, one project, delivered over 14 days, run inside your existing HubSpot or Pipedrive. It includes:

• A Day-3 Recoverable Revenue Report on your aged quotes.
• Personalized follow-up drafts for your stalled quotes.
• Sending of approved follow-ups, with every message approved by your rep before it goes out.
• A Day-14 results summary showing the quotes we touched and what re-engaged.
• A handoff so your team can keep the follow-up routine running afterward.

The exact scope, timeline, and deliverables are as described here and on our website, or as otherwise agreed in writing.

2. The nature of the service — no guaranteed outcome

This is a service performed with professional care; it is not a promise of a specific result. We reopen conversations — a reply, a renewed quote request, or a booked call between your rep and the buyer. Whether a reactivated quote becomes a purchase order depends on your team, your pricing, and your customers, all of which are outside our control.

"Recovered," "re-engaged," or "back in active conversations" means a buyer has taken a meaningful action such as replying, requesting an updated quote, asking a follow-up question, or booking a call. A re-engaged quote is not the same as a signed purchase order. The figures in the Recoverable Revenue Report and on our website are good-faith estimates and illustrations, not promises of revenue, and we don't guarantee any particular number of recovered quotes or amount of revenue.

3. The Day-3 check, fees, and payment

The fee is $1,497, fixed, for one 14-day project, unless a different price is stated on your invoice. You are not invoiced upfront.

• By Day 3 you receive the Recoverable Revenue Report identifying which stalled quotes are realistically worth reviving and what they're worth.
• If you decide to proceed, we run the full sprint and you are then invoiced $1,497, payable on receipt via Stripe (or another method we agree).
• If the report doesn't show enough recoverable value to justify the work — or you simply decide not to continue — we stop at Day 3, no invoice is issued, and the report is yours to keep.

You agree to pay the fee plus any applicable taxes. We may pause or stop work if an approved invoice is overdue or if required access isn't provided.

4. Cancellations and refunds

• If you stop before Day 3, no fee is due.
• If you greenlight the full sprint after Day 3 and we begin the remaining work, the fee is earned and generally non-refundable, because the sprint involves analysis, preparation, and outreach performed on your behalf.
• If we are unable to deliver due to our own fault, we will offer a refund, credit, or alternative.

This does not affect any mandatory statutory rights you may have.

5. What you provide

• Read-only access to your HubSpot or Pipedrive (which you can revoke at any time).
• A rep who reviews and approves outgoing follow-ups.
• About 2 hours of your team's time across the 14 days (a ~30-minute kickoff plus a few minutes a day to approve emails).
• Accurate, complete information that you're lawfully entitled to share with us.

6. Scope and what's not included

• We work only inside the CRM you already use; we don't set up or migrate to new software.
• We don't change your pricing, your records, or your deal values, and we don't access drawings, specs, machine programs, or files.
• Nothing is sent without your rep's approval; there are no automated blasts.
• Anything outside the deliverables above is out of scope unless agreed separately in writing.

7. Message approval — you stay in control

We never send outreach to your customers without approval. You're responsible for reviewing each message for accuracy, tone, pricing, technical details, and suitability before it's sent. Customer communication can affect your business relationships, and you keep final control over what goes out.

8. CRM access and data

Where possible we request read-only access, and we use your CRM and quote data only to deliver the agreed service. We don't sell or rent your data or use your customer list for unrelated marketing, and we don't use your confidential data to train public AI models. After the engagement we remove or ask you to revoke access. Our handling of personal data is described in our Privacy Policy and Data Security page; for personal data in your CRM we act as your processor and will enter into a Data Processing Agreement on request.

9. AI-assisted work

We may use AI-assisted tools to analyse information, organise notes, or draft messages. AI-assisted output is reviewed before delivery, and you remain responsible for reviewing any customer-facing content before use.

10. Confidentiality

Each party may receive the other's confidential business information. We use your confidential information only to deliver the service and don't disclose it except as needed to perform the service, to comply with the law, or with trusted providers under confidentiality obligations. You agree not to disclose our private templates, processes, or non-public materials except as allowed in writing. A separate NDA can be signed on request.

11. Intellectual property

You keep ownership of your business data, customer data, CRM records, and quotes. We keep ownership of our templates, processes, frameworks, internal tools, and website content. You may use the reports, drafts, and deliverables we provide for your internal business purposes, but you may not resell, repackage, or publicly distribute our templates, processes, or deliverables without written permission.

12. Testimonials and case studies

We won't publicly use your company name, logo, customer names, or identifiable results in a testimonial or case study without your permission. We may use anonymized, aggregated learnings that don't identify you, your customers, or confidential information.

13. Service provided with care; no specific-result warranty

We perform the service with reasonable professional skill and care. Because the outcome depends on factors outside our control (see Section 2), we don't warrant that every stalled quote can be recovered, that any buyer will respond, or that any re-engaged opportunity will become a purchase order. We're not responsible for inaccurate or outdated CRM data, incorrect quote details, pricing changes, or customer decisions outside our control. Your mandatory statutory rights remain unaffected.

14. Liability

We are fully liable for damage caused intentionally or by gross negligence, and for injury to life, body, or health. For slight negligence, we are liable only where we breach an essential contractual obligation — an obligation whose fulfilment makes proper performance of the contract possible and on which you may reasonably rely — and in that case our liability is limited to the foreseeable damage typical for this kind of contract. Any other liability for slight negligence is excluded. Where our liability is limited or excluded, the same applies to our personal liability. Liability under mandatory law (including product-liability law) remains unaffected. As a practical cap, to the extent the law permits, our total liability for typical, foreseeable damage will not exceed the fee paid for the sprint.

15. Indemnification

To the extent permitted by law, you will hold us harmless from third-party claims arising from your misuse of the service, your breach of these Terms, your unlawful sharing of data, or the customer communications you approved.

16. Termination

Either of us may end the engagement before completion. If you stop before Day 3, no fee is due; if you stop after greenlighting the full sprint, the fee remains payable as set out above. We may decline, suspend, or end the service if you breach these Terms, fail to pay, provide misleading information, or create unreasonable legal, security, or operational risk. On termination we revoke or confirm removal of access and hand over any completed deliverables.

17. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for disputes with business clients is Marburg, Germany, to the extent permitted by law.

18. Severability

If any provision is or becomes invalid, the rest of the Terms remain in effect, and the invalid provision is replaced by what comes closest to its intended commercial purpose.

19. Changes

We may update these Terms; the current version will always be posted here with an updated date. The Terms that applied when you booked govern your sprint.

20. Contact

Questions: ai.kharchuk@gmail.com.