Terms of Service

Last updated: 17 June 2026

These Terms govern the Quote Recovery Sprint and related services provided by Anatolii Kharchuk, Marburg, Germany ("Volcanic Wolves," "we," "us," "our") to a business client ("you," "Client"). By engaging us — for example by approving the Day-3 report and proceeding — you agree to these Terms. These services are offered to businesses only and are not directed to consumers.

1. The service

The Quote Recovery Sprint is a fixed-scope engagement in which we:

• review your stalled/aged quotes inside the HubSpot or Pipedrive account you already operate, using read-only access;
• deliver, by around Day 3, a Recoverable Revenue Report identifying which aged quotes are realistically worth reviving and their approximate value;
• draft personalised follow-up messages for those quotes; and
• provide, by around Day 14, a results summary and a simple follow-up routine your team keeps using.

Your rep approves and sends every message. We draft; you review and approve before anything is sent. We do not send messages on your behalf without your approval, we do not change your pricing, and we never touch your drawings, specifications, or files. Timelines (Days 1–14) are good-faith estimates and depend on timely access and your team's responsiveness.

2. What we do not do

We do not provide legal, tax, accounting, or investment advice. We do not guarantee that any specific quote will be recovered, that any sale will close, or that any particular amount of revenue will result. Whether a reactivated quote becomes a purchase order depends on your team, your pricing, and your customers — matters outside our control.

3. Fees and payment

The Quote Recovery Sprint is offered at a fixed fee of USD 1,497 for one project. Payment is handled via Stripe and is due as follows:

• We first deliver the Day-3 Recoverable Revenue Report.
• If you decide to proceed, we invoice the fee; once payment is received, we run the full sprint.
• If, on Day 3, the recoverable value does not justify the sprint, or you decide not to continue, there is no charge and the report is yours to keep.

Unless agreed otherwise, fees are exclusive of any applicable taxes, which are added where required by law. Late or failed payments may pause or end the engagement.

4. Your responsibilities

You agree to:

• grant the agreed read-only access and revoke it when the sprint ends;
• make a representative reasonably available (about two hours total over the sprint, including a short kickoff and brief daily approvals);
• ensure the CRM data you give us access to is data you are entitled to process; and
• be solely responsible for the lawfulness of any outreach you approve and send. You confirm that you have a valid legal basis to contact your own customers and prospects (including under the GDPR, the ePrivacy/PECR rules, the U.S. CAN-SPAM Act, and any other applicable law). We draft messages at your instruction; the decision to send, and responsibility for sending, rests with you as the controller of that data.

5. Data protection

For personal data in your CRM, you are the controller and we act as your processor under Art. 28 GDPR (and, where U.S. state privacy laws apply, as your service provider). We process such data only on your documented instructions and solely to deliver the sprint. On request we will enter into a Data Processing Agreement (DPA) and a mutual NDA before access begins. Our handling of data is described in our Privacy Policy and Data Security page, which form part of these Terms.

6. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform or receive the service. This obligation survives the end of the engagement. We will not disclose that specific quotes, customers, pricing, or jobs belong to you, and we will not use your confidential information for any purpose other than delivering your sprint.

7. Intellectual property

The follow-up drafts, the results summary, and the follow-up routine we deliver to you are licensed to you for use in your business. We retain ownership of our own underlying methods, know-how, templates, and tools, and of anything we developed before or independently of the engagement. You retain ownership of your data, your customer relationships, and your CRM.

8. Warranties and disclaimers

We will perform the service with reasonable skill and care. Except as expressly stated in these Terms, and to the maximum extent permitted by applicable law, the service is provided "as is" and we disclaim all other warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant any specific result, revenue figure, or recovery rate.

9. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law — in particular liability for intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), liability for injury to life, body, or health, liability under the German Product Liability Act (Produkthaftungsgesetz), or liability under any mandatory statutory provision.

Subject to the paragraph above:

• We are liable without limitation for damage caused intentionally or by gross negligence.
• For slight (ordinary) negligence, we are liable only where we breach a material contractual obligation (a "cardinal duty" — one whose fulfilment makes the proper performance of the contract possible and on whose observance you may regularly rely), and in that case our liability is limited to the foreseeable damage typical for this type of contract.
• Any further liability for slight negligence is excluded.
• To the extent liability is not excluded above, our total aggregate liability arising out of or relating to the engagement is limited to the fees you paid for that engagement.

These limitations also apply to our personal liability and to claims in tort, to the extent permitted by law.

10. Term and termination

The engagement is project-based. Either party may end it with notice. If the engagement ends before completion, you pay only for work properly delivered up to that point (subject to the Day-3 "no charge" provision in Section 3). On termination, your access is revoked and our working notes are deleted as described in our Data Security page.

11. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published here when you engage us; we will post any new version with an updated date.

12. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). To the extent permitted by law, the courts competent for our place of business in Germany have exclusive jurisdiction over disputes with business clients. Mandatory consumer-protection or other mandatory provisions of the country in which you are established remain unaffected where they apply.

13. Severability and entire agreement

If any provision of these Terms is or becomes invalid, the remaining provisions stay in effect. These Terms, together with the Privacy Policy and the Data Security page and any signed DPA/NDA, form the entire agreement between us regarding the service and supersede prior discussions.

14. Contact

Anatolii Kharchuk · Sudetenstraße 15, 35039 Marburg, Germany · ai.kharchuk@gmail.com

These Terms were self-prepared as a working agreement for an early-stage service. They are not legal advice.